Privacy Policy – Pejam Tools & Equipment

Effective Date: September 26, 2026

Website: https://pejamtools.co.ke

At Pejam Tools & Equipment (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical store, use our website, or purchase our products, in accordance with the Data Protection Act, 2019 of Kenya.

1. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Data”). This includes:

  • Contact Information: Full name, phone number (+254...), email address, physical/delivery address.

  • Transaction Details: Details of products ordered, payment method chosen (e.g., Cash on Delivery), billing address, and purchase history.

  • Technical & Usage Data: IP address, browser type, device details, and browsing actions on our website (pejamtools.co.ke).

  • Customer Support Data: Records of communications when you contact us via phone, email, or website forms.

2. How We Use Your Information

We use your personal information for the following specific purposes:

  • Order Fulfillment: Processing orders, arranging shipping/delivery (flat rate Ksh 500 countrywide), and sending order confirmations or updates.

  • Customer Support: Managing returns, refund requests (processed within 3 days), and responding to inquiries.

  • Communication: Sending essential transaction alerts, operational updates, and promotional communications (with your consent).

  • Website Improvement: Enhancing website usability, security, and performance.

  • Legal Compliance: Meeting statutory record-keeping and regulatory obligations under Kenyan law.

3. Legal Basis for Processing

We process your personal data under the following conditions:

  • Contractual Necessity: To fulfill orders and services you request (e.g., delivering items to your address).

  • Legal Obligation: To comply with tax, accounting, and consumer protection laws.

  • Legitimate Interests: To improve our services, manage business operations, and protect against fraud.

  • Consent: Where you explicitly agree to receive marketing updates or optional communications.

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted third parties strictly necessary to operate our business:

  • Logistics & Delivery Partners: Courier and delivery providers responsible for fulfilling your countrywide shipment within 1–3 days.

  • Payment Processors: Secure payment service providers managing financial transactions.

  • IT & System Support: Service providers hosting or maintaining our website infrastructure.

  • Legal Authorities: When required by law, court order, or governmental regulations in Kenya.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, please note that no transmission over the internet or physical storage system can be guaranteed 100% secure.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or regulatory reporting requirements.

7. Your Rights Under Kenyan Data Protection Laws

Subject to the Data Protection Act, 2019, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request updates or corrections to incomplete or inaccurate data.

  • Deletion: Request erasure of your personal data where there is no legal reason for us to retain it.

  • Object / Restrict: Object to or request restriction of data processing (e.g., opting out of marketing messages).

  • Withdraw Consent: Revoke consent for processing where consent was previously granted.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies & Tracking

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and store preferences. You can configure your web browser to refuse or block cookies, though some features of the site may not function properly as a result.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us & Data Protection Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact our Data Controller:

  • Entity: Pejam Tools & Equipment

  • Location: Millennium Building, First Floor, Room F9, Duruma Road, Nairobi, Kenya

  • Phone: +254 726 252 173

  • Email: info@pejamtools.co.ke

  • Website: https://pejamtools.co.ke

  • Working Hours: Monday to Saturday, 7:00 AM – 8:00 PM